Online Trust & Safety Course
Overview
Building and maintaining healthy online environments is now a required task of nearly all consumer-facing companies. This course prepares individuals to be effective practitioners of governance and, high-performing members and leaders of Trust & Safety teams. Our one-day intensive workshop provides a state-of-the-art overview on Trust & Safety and teaches best practices for building healthy, prosocial environments online. Topics include social/behavioral approaches to online governance, leveraging procedural justice theory, and building effective Trust & Safety teams.
Approach
From retail and social media, to government, travel and hospitality, diverse organizations are making investments in their Trust & Safety operations. This course prepares individuals to join this rapidly growing field. In lectures and small group exercises, participants take an inter-disciplinary approach, acquiring tools and strategies from diverse fields that include law & policy development to data analytics, to behavioral science and human-centered design. Individuals emerge from the course certified to join and lead Trust & Safety teams.
The course is designed for diverse professionals, including:
Individuals seeking to join and lead Trust & Safety teams, in multiple functional roles that include legal, corporate or public policy, research, data science, design, engineering, communications, and community moderation.
Leaders seeking competency to develop and direct Trust & Safety teams and governance processes.
Law and policy specialists in government, philanthropy, nonprofit and corporate sectors.
The course curriculum is designed by our expert panel of advisors and teachers that includes top-ranked academic faculty in law and social science, and entrepreneurs and leaders of Trust & Safety teams in startups and Fortune 500 technology companies.
If you work at a technology company and are looking to offer this training to your team of any size, please be in touch as we are excited about the possibility of providing this curriculum and training to practitioners.
Funding
This project is funded by a grant from the Niarchos Foundation
Attending
Dates: March 24th 9am - 4pm EST.
Cost: Free.
Format: Individuals may take the course online, via Zoom.
Agenda: Click here to view the day’s agenda.
Recordings: Parts of the day’s sessions were recorded and are available on the Justice Collaboratory’s YouTube channel.
Team
Williams B. Ransford Professor of Sociology, Columbia University
Director of the Social Media Governance Initiative